FAQ

Frequently Asked Questions About Quality Sewing Machines

1. How long has Quality Sewing Machines been in business?

Quality Sewing Machines, also known as Newark Caplan Sewing Machines, has been serving the sewing industry since 1947. For nearly 80 years, our family-owned business has supplied new and used industrial sewing machines, parts, supplies, repairs, and technical support to sewing professionals throughout New Jersey, the United States, and around the world.

2. Who founded Newark Caplan Sewing Machines?

Newark Caplan Sewing Machines was founded in 1947 by World War II veterans Mal Maher Sr. and Joseph “Joe” Caplan after returning home from WWII. They built the company around dependable equipment, knowledgeable service, and treating customers like family. Generations later, the company remains family-owned and operated and continues the traditions established by its founders.

3. Where is Quality Sewing Machines located?

Our industrial sewing machine showroom, warehouse, and service facility is located at:

858 Summer Avenue
Newark, NJ 07104

Customers are welcome to visit us to see machines, purchase sewing supplies, discuss applications, and get expert advice from our experienced staff.

4. Do you offer free pickup in New Jersey?

Yes. Customers can pick up their sewing machines free of charge at our Newark, New Jersey facility. Picking up locally also gives you the opportunity to see your machine, ask questions, and receive training before taking it back to your shop or facility.

5. Does Quality Sewing Machines ship worldwide?

Yes. We have been shipping industrial sewing machines since 1959 and can serve customers throughout the United States and worldwide. Our team has decades of experience preparing and shipping industrial sewing equipment safely to customers outside of New Jersey and internationally.

6. Do you sell both new and used industrial sewing machines?

Yes. We carry a large inventory of both new and professionally reconditioned used industrial sewing machines. Our inventory includes machines for garment manufacturing, upholstery, automotive interiors, aircraft interiors, marine applications, leather, canvas, tailoring, alterations, and many other industrial sewing applications.

7. What brands of industrial sewing machines do you sell?

We offer machines from many of the industry's leading manufacturers, including Juki, Singer, Union Special, Yamato, Pegasus, Kansai, Seiko, Consew, Merrow, US Blindstitch, Reece, Brother, Adler, Pfaff, Rex, Lewis, NC, and other trusted industrial sewing machine brands.

8. Do your used sewing machines come with a warranty?

Yes. Our professionally reconditioned used industrial sewing machines are backed by our 2-Year Limited Warranty, giving customers additional confidence when purchasing pre-owned equipment. We take pride in properly servicing, adjusting, testing, and sewing off our used machines before they leave our facility.

9. Are used sewing machines tested before they are sold?

Absolutely. Our used industrial sewing machines are professionally inspected, serviced, adjusted, and sewn off by our experienced technicians before being sold. Our goal is to provide a reliable, production-ready machine rather than simply resell used equipment.

10. Can I test a sewing machine before purchasing it?

Yes. One of the advantages of visiting our Newark, NJ showroom is the ability to see and test industrial sewing machines before purchasing. Our experienced staff can also help you compare machines and determine which model is best suited to your material, operation, and production requirements.

11. Do you provide training when I purchase a sewing machine?

Yes. We offer free training with machine purchases at our New Jersey facility. We want customers to understand how to properly operate their equipment and get the best performance possible from their investment.

12. Do you repair industrial sewing machines?

Yes. Industrial sewing machine repair and service have been a major part of our business for generations. Our experienced technicians service many leading industrial sewing machine brands, and most repairs are completed within 24 hours. Contact us to discuss your machine and the service it requires.

13. Do you provide technical support after I purchase a machine?

Yes. We provide phone technical support to help our customers with machine operation, setup, troubleshooting, parts, and other equipment questions. Our relationship with a customer doesn't end when the machine leaves our facility. Experienced technical support is an important part of what we have provided the sewing industry since 1947.

14. Do you sell sewing machine parts and supplies?

Yes. In addition to industrial sewing machines, we stock a wide selection of needles, thread, bobbins, presser feet, scissors, machine parts, sewing accessories, oil, and other industrial sewing supplies. If you don't see the part or supply you need online, contact us—we may have it in stock even if it isn't currently listed on the website.

15. How quickly do you ship sewing supplies?

We offer fast, same-day shipping on many in-stock sewing supplies. Our goal is to help professional sewing operations minimize downtime by getting commonly needed needles, bobbins, thread, scissors, parts, and supplies on their way as quickly as possible.

16. What types of industrial sewing machines do you carry?

Our inventory includes single-needle lockstitch machines, walking-foot machines, twin-needle machines, overlock and serger machines, coverstitch machines, zig-zag machines, long-arm machines, tackers, blindstitch machines, specialty sewing machines, upholstery machines, and heavy-duty industrial sewing equipment.

If you're unsure which type of machine your application requires, give us a call and we'll help you determine the proper equipment.

17. What industries do you serve?

We work with customers in a wide variety of industries, including garment manufacturing, tailoring, alterations, upholstery, furniture, automotive interiors, aircraft interiors, marine fabrication, leather goods, canvas products, RV interiors, textile manufacturing, carpet and flooring, synthetic turf, netting, and specialty manufacturing.

Whether you're a one-person upholstery shop or a large production facility, we can help you find equipment suited to your operation.

18. Can you help me find a machine that isn't listed on your website?

Yes. Please call us. Our inventory is extensive, and not every industrial sewing machine or piece of equipment we have available is necessarily listed online. If you're searching for a specific Juki, Singer, Union Special, Yamato, Pegasus, Kansai, Consew, Seiko, Merrow, NC, or other industrial machine, contact us with the model number or describe the sewing operation you're trying to perform.

19. Why should I buy an industrial sewing machine from Quality Sewing Machines?

Customers choose us because we're not simply an online sewing machine seller. We've been in the industrial sewing machine business since 1947 and provide the equipment, technical knowledge, repair capabilities, training, parts, and ongoing support professional sewing operations need. Customers can visit our Newark showroom, test machines, receive free training, arrange free pickup, or have equipment shipped directly to them.

20. How can I contact Quality Sewing Machines?

Our team is available to help with new and used industrial sewing machines, parts, supplies, repairs, technical questions, and equipment recommendations.

Quality Sewing Machines / Newark Caplan Sewing Machines
858 Summer Avenue
Newark, NJ 07104

Local: 973-481-4400
Toll-Free: 800-526-1184

Hours: Monday–Friday, 5:00 AM–5:00 PM Eastern Time

Whether you're looking for a single sewing machine, outfitting an entire production facility, searching for a hard-to-find machine, or simply need expert advice, give us a call. We've been helping sewing professionals find solutions since 1947.